South West LHIN Exchange Newsletter – May 2017

Day 1: Transition Day

Video: New groups supporting health care planning in the South West LHIN will include patient voice

Local tables to guide priorities

Co-designing a broader patient strategy

LHIN-wide committee to advise on LHIN's strategic priorities

Closer connections with Public Health

Come learn and be inspired: Next week's Quality Symposium

South West LHIN welcomes new Board Chair, Lori Van Opstal

Meet the new South West LHIN Senior Leadership team



Transition Day

We are pleased to announce that after many months of planning, and a tremendous amount of help from the staff and board of both organizations, the South West CCAC and South West LHIN have come together as one organization. We are now the South West LHIN.

Effective today, all South West CCAC employees and assets have been transferred to the South West LHIN, meaning home care services will continue to be provided by current service providers. All programsand services that the CCAC provided will continue, and the way in which individuals access care, and how patients are referred to home and community care will not change. 

Please read more in our newsletter about how the LHIN intends to engage patients and caregivers, as well as health service providers, to advance the direction of the Patients First legislation, including the development of the five sub-regions across our LHIN.

The LHIN also recently received a mandate letter from Minister of Health and Long-Term Care Dr. Eric Hoskins that outlines the Minister’s expectations and priorities for the LHIN in 2017/18. The priorities include a focus on improving the patient experience and health equity, creating healthy communities and seamless transitions for patients, as well as supporting innovation.

There are tremendous opportunities ahead of us as we leverage the collective expertise in our expanded organization with all of you as system partners, to enhance the care for the patients and system we serve.

Michael Barrett, CEO, South West LHIN


Video: New groups supporting health care planning in the South West LHIN will include patient voice

Cathy Bachner - Patient and Family Advisor

 The South West LHIN would like to thank everyone who applied and those who encouraged others to complete an  Expression of Interest. There were 90 applications submitted to the LHIN. LHIN staff are now reviewing the submissions.

 Every person who submitted an expression of interest will receive a follow up telephone call regarding their application. At the end of the process, each applicant will receive a letter. For those selected, the letter will confirm their appointment and next steps.  For those not selected, the letter will ask if they would like to be considered for alternative opportunities in patient engagement activities within the South West LHIN.

Watch Mike and Cathy share their experiences and offer their perspective on the benefits of adding the patient voice  to improve the quality and delivery of care for those who need it.

Local tables to guide priorities

South West LHIN sub-region integration tables

New patient, caregiver and healthcare provider groups will leverage system thinkers, local leadership and the patient voice within the healthcare system to help the South West LHIN identify, plan and make recommendations for both local and system priorities.

“We were looking for people who can help us best understand how we can continue to engage patients and families in the work we are doing,” says Kelly Gillis, Vice President, Strategy, System Design and Integration. “These groups will be influential in understanding what local priorities are and understanding what some of the best strategies are.”

The South West LHIN recruited patient, family and caregiver partners, as well as healthcare providers from various sectors to submit applications to sit on sub-region integrations tables for each sub-region in the LHIN: Grey Bruce, London Middlesex, Huron Perth, Oxford and Elgin. The tables will meet monthly and advise the LHIN on system-wide priorities and drive change locally.

“The needs of communities like Clinton, Owen Sound, London and Tobermory are quite different from the needs of North York Region,” says Linda Crossely-Hauch, a caregiver and member of the South West LHIN’s current Executive Advisory Panel. “Sub-regions recognize that communities are different and diverse, and the healthcare priorities should reflect their nature, character and needs.”

Each table will have 10-15 members who will be appointed by the South West LHIN CEO in June. Within that membership, each table will also include two patient, family, or caregiver partners.

Members are expected to informally meet for introductions and orientation during the summer and have their first meeting in the fall. 


Co-designing a broader patient strategy

Patient and Family Advisory Committee

Once established, the South West LHIN’s Patient and Family Advisory Committee will advise, collaborate and co-design with the South West LHIN, including its leaders and staff, about health system policies and practices. This includes co-designing the broader patient engagement strategy from the planning stages through to the delivery of patient and family-centred care within the South West LHIN

“The role of the committee will be to keep the focus on the patient and their family and bring their perspective to the planning level,” said Shirley Biro, Member of the South West LHIN Executive Advisory Panel. “It will be a voice for and from the patient.

The Patient and Family Advisory Committee will be formed after all the LHIN’s patient, family and caregiver partners are recruited to the sub-region integration tables and will have its first meeting in the fall. 

LHIN-wide committee to advise on LHIN's strategic priorities

Health System Renewal Advisory Committee

To implement the Patients First Act, the South West LHIN established an Executive Advisory Panel to provide their advice and counsel. The Panel is comprised of key system champions in the LHIN, selected based on their leadership roles, skill sets, experiences, perspectives and geographies they represent.

“The LHIN did a great job through the Executive Advisory Panel and creating integration tables to create a space where they can hear from the various sectors,” says Steve Crawford, CEO of McCormick Care Group and member of the Executive Advisory Panel. “As sector representatives, we provided good information that will help the LHIN and The Health System Renewal Advisory Committee in their future planning in the sub-regions during the next phase of Patients First.”

The Health System Renewal Advisory Committee will soon replace the Executive Advisory Panel and will begin to advise the South West LHIN on system-wide implementation of Patients First, the South West LHIN’s Integrated Health Service Plan (IHSP) 2016-19 and future South West LHIN strategic directions.

“This committee will play an important role in how LHIN decisions will be made,” said Kelly Gillis, Vice President, Strategy, System Design and Integration.

The committee will be comprised of two healthcare providers and one patient, family or caregiver partner from each sub-region table. The Committee will be formed after healthcare providers are recruited to the sub-region integration tables and will have its first meeting in the fall. 


Closer connections with Public Health

Grey Bruce Health Unit

As articulated in Patients First Act, the South West LHIN is establishing stronger links between the seven local boards of health across the LHIN.

"The South West LHIN has a strong history of including the voice of public health in planning,” said Dr. Miriam Klassen, Medical Officer of Health, Perth District Health Unit. “Public health was included in the South West LHIN’s area provider table in Huron Perth, and was involved in establishing the Huron Perth Health Links. This relationship will be furthered strengthened and guided by Patients First.” 

To leverage the expertise of public health units and make the healthcare system more effective, the LHIN is including a public health representative on each of the sub-region integration tables. This will help incorporate population health approaches used by public health units into the South West LHIN’s health system planning to provide better value for LHIN resources.

In addition, the 14 LHINs are working with Ministry and public health units across Ontario to create a consistent approach of engagement between LHINs and public health units. 

“Public health has a different role than the LHINs,” says Dr. Christine Kennedy, Medical Officer of Health and CEO, Grey Bruce Health Unit. “Our focus is ‘upstream’ through interventions and prevention of disease and illness. Public health can really help the LHIN by identifying best interventions for preventing diseases and conditions so they can get the most effective use out of their resources.”

Work is currently underway to determine what the formal links will look like between public health and South West LHIN, and how public health can support an integrated health system. 

Closer ties between the LHIN and public health presents an opportunity to build on successful past collaborative efforts and develop new programs. In 2012 the Grey Bruce Health Unit used a falls prevention model which reduced demand on acute care. Due to the success of the strategy, the South West LHIN championed this strategy across the region. The Ministry of Health and Long-Term Care is also working on spreading the strategy across the province.

Public Health Units look at ways to help empower populations or communities to take steps to improve their own health and wellbeing. This means having cross-sector partners involved in developing and implementing effective solutions.

“These types of partnerships may provide examples of collaborative models between primary care and public health to better serve our clients,” says Dr. Kennedy.


Come learn and be inspired: Next week's Quality Symposium

Judith John speaking at 2016 Quality Symposium

The 2017 Quality Symposium will take place next week. We hope that you are joining us in person in Stratford on Thursday, June 1, 2017 for A Quality Journey: Together We Are Better. We will be livetweeting from the Symposium using the hashtag #SWQuality2017.

Together we are moving towards our vision of an integrated healthcare system, a system that is focused on improved quality outcomes for patients. Our CEO, Michael Barrett will reflect on the progress against our vision and what the future holds for transformation.

The annual event is a great way to learn and be inspired by quality improvement best practices in health care. This year’s Quality Award winners will also be celebrated at the event.

Our lineup of distinguished speakers represent diverse viewpoints and a range of perspectives on quality improvement. 

If this is your first Symposium, or you simply want to revisit last year’s event, take a look at highlights from 

Judith John’s moving speech.

We hope to see you there. 


South West LHIN welcomes new Board Chair, Lori Van Opstal

Lorri Van Opstal

Minister of Health and Long-Term Care, the Honourable Dr. Eric Hoskin endorsed Lori Van Opstal’s three-year appointment made by the Lieutenant Governor in Council on April 12, 2017.

Lori was appointed to the South West LHIN in November 2013 and appointed Vice-Chair in December 2015. Lori was then appointed Interim Chair February 6, 2017. In addition to sitting on the LHIN’s Board of Directors for the last four years, Lori also brings a wealth of governance experience, having served with nine different organizations. These organizations include the Tillsonburg District Hospital Foundation,  Chair of Making Room Inc. (now the Cambridge Shelter Corporation), Cambridge Kiwanis Village Non-Profit Housing, the Economic Development Advisory Committee (Cambridge), Canada’s Technology Triangle’s Ambassador Task Force, and Fleet Safety Council Conference.

Lori lives in Tillsonburg and is a recently retired business owner who was featured 12 consecutive times on Profit Magazine’s list of Top 100 Canadian Women Business Owners.

Other recent appointments to the LHIN Board

The LHIN Board is now governed by a 10-member Board of Directors, with the ability to expand to up to 12 members under the Patients First Act.  



Meet the new South West LHIN Senior Leadership team

The South West LHIN is pleased to introduce the members of the Senior Leadership team who will provide leadership and take steps to ensure continuity of care as the new LHIN takes on its expanded responsibilities.

Image of Michael Barrett  Image of Hilary Anderson  Image of Maureen Bedek 
 Michael Barrett Hilary Anderson Maureen Bedek
Image of Mark Brintnell
Image of Kelly Gillis  Image of Donna Ladouceur 
Mark Brintnell  Kelly Gillis Donna Ladouceur