Our Integrated Health Service Plan

After listening to those people who use the health system as both patients and caregivers, health service providers, local networks, municipal leaders and other members the public, we designed a plan that is intended to reflect the needs and future directions of the health system. We are pleased to continue enhancing the health system to better meet the needs of our patients, clients and residents across our geography. And through a shared commitment, we will have quality care, improved health, and better value in all of our communities.

Please join us in developing a healthier tomorrow. 

An integrated system of care for all in the South West LHIN

All LHINs produce a three-year plan for the local health system. The plan, called an Integrated Health Service Plan (IHSP), outlines the key strategies, outcomes required and priority populations that all organizations, sectors and networks will need to consider in their strategic and operational plans to collectively advance health system changes for the LHIN. It offers an overview of Ontario’s Patients First: Action Plan for Health Care as well as details on how we demonstrate and measure success in the South West LHIN.

This plan is intended to represents the voices of the diverse populations who use our health care system including Aboriginal and Francophone populations as well as the health service providers that work every day to meet the needs of the people they serve.

Implementation strategies

By embedding the following key strategies in all the work we do together, we are helping to achieve our vision at a system-level.

Health equity

Health equity is a core value in Ontario’s health care system as it is recognized that people belonging to certain groups may experience poorer health yet are not able to access the range of services to meet their needs. Every person, no matter who they are, where they live or how much money they make, deserves equitable access to health care.

Integration and collaboration

A fully integrated system from end-to-end means individuals and organizations intentionally work together to better organize and connect services to meet the needs of the population and ensure optimal use of resources. It also aligns services and processes so that the health care system is coordinated, accessible and high quality. All health service providers must identify opportunities to integrate services for the benefit of the people we serve and the health system.

Quality improvement and innovation

Creating a culture that is relentless in its pursuit of quality improvement requires stakeholders to be continuously involved in improving the experience of care of those who use health care services. We must work together to improve experiences of care, implement required changes, study results and make refinements. These changes often include changing behaviour patterns and how services are delivered.

eHealth and technology

Using innovative information and clinical technologies in health care is a key contributor in advancing health care quality in the LHIN. eHealth technologies allow for access to and exchange of health information, inform effective decision making, and enhance “hands-on” care.

Accountability and transparency

LHINs have built a strong foundation of transparency, performance and accountability as these are fundamental expectations of what Ontarians want from their health care system. The LHIN strives to ensure that health care dollars are spent efficiently and effectively, yielding the best results possible and overall value for money.

Key priorities


  • Patients First: Action Plan for Health Care
    The next phase of Ontario's plan for changing and improving Ontario's health system, building on the progress that's been made since 2012 under the original Action Plan for Health Care. 
  • Blueprint Vision 2022
    The South West LHIN’s long-term vision for the health care system. The Blueprint outlines the goals and strategies that will guide the LHIN as we create a single, unified system of health care.
An integrated system of care for all

IHSP 2013-16
  • Appendices
IHSP 2013-16
  • Appendices